- Feedback & Satisfaction
- Conversational
Customer feedback survey
Ask what people think right after they buy or use your product.
- 9questions
- ~3 minto complete
- Freeon every plan
Opens in the builder, fully editable. No card required.
What is inside
9 questions, ordered so the easy ones come first. Every one is editable — delete what you do not need and add your own.
- 1How would you rate your experience with us?Rating
- 2What did we do well?Long text
- 3What could we have done better?Long text
- 4How easy was it to get what you needed?Opinion scale
- 5Which part of the product do you use most?Multiple choice
- 6How likely are you to recommend us?NPS
- 7What nearly stopped you buying?Long text
- 8Can we follow up on this?Yes / No
- 9Your email addressEmail
Why this one works
Built around how people actually answer
The usual feedback form is a wall of fields sent a week after the fact. People skim it, tick the middle option and leave. What you get back is an average with nothing actionable in it.
This template asks one question at a time, starting with a rating that takes a second to answer. Logic then branches on that answer — a low score opens a follow-up asking what went wrong, a high score asks what to keep doing and offers a testimonial prompt. Nobody is asked a question that does not apply to them.
Make it yours
Three things worth changing first
Put your brand on it
Swap the theme, drop in your logo and typeface, or lock it all with a brand kit so every form matches.
Change what the logic does
Edit the branches on any question, or add your own conditions so the follow-ups fit how you work.
Send it where you work
Push responses to Slack, a spreadsheet or your CRM the moment they land, with no export step.
Questions about this template
Is this template free to use?
Yes. Every template opens in the builder on the free plan. Some fields, such as payments or file uploads, need a paid plan to publish.
Can I edit the questions?
Everything is editable: reorder, rename, delete or add questions, and change the logic between them.
Can I switch it to single-page?
Yes. Either experience works with the same questions; switch it from the form's design settings at any time.
Where do responses go?
Into your Onlyform workspace, and from there to Slack, Google Sheets, Notion, your CRM or any endpoint via integrations.
More in feedback & satisfaction
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It opens in the builder, fully editable. Free forever plan, no card required.